★★★★★
Compassionate, caring, warm and friendly team who treated my lovely mum with the utmost respect at all times. They were totally professional with us, while being efficient and considerate of all the family as we planned mums final journey. I cannot fault any of the team, everyone we dealt with, from the gorgeous Holly and Paul who collected mum from us on her last day earth side to the team who guided is through the final day. A special mention to Ellen, who is absolutely wonderful, a true asset to the team, she 'held our hands' through every step of the process. Our sincere thanks to every on
★★★★★
Absolutely amazing help and support from Ellen at Bracknell Easthampstead.
Ellen has been there from the beginning. A true asset to the company.
I cannot express how grateful I am to Ellen who gave the best farewell to my gorgeous Mum. She was there every step of the way.
★★★★★
My Dad was recently been told he is under palliative care & moved to a care home. This has been very upsetting for everyone. The next day I was walking past the branch & decided to ask what we do when the time comes. I was met by a lovely lady called Ellen who explained everything to me. I became very upset but she made me a drink & assured me when the time comes they would be able to care for Dad. I left feeling a lot better & knowing someone like Ellen would be caring for Dad has given me comfort.
★★★★★
We lost Mum & had no idea what to do or even how to start arranging a funeral. We call another funeral director that was close to us but then decided to go into Bracknell branch as it was local to Mum.
As soon as we came inside we were met by the lovely lady who works there called Ellen. Throughout the whole process she took care of us as a family and nothing was too much trouble.
We really felt that Ellen took the time to get to know us as a family and Mum as a person, and that meant a lot. Thank you for helping give Mum such a lovely send-off — we’re very grateful for everything you did.
★★★★★
Ellen at Bracknell was great from the first day right through the whole process, She was warm and welcoming an helped us through what was one of the toughest experiences of our lives, Ellen was empathetic, sympathetic and professional throughout and I couldn’t recommend the team at Bracknell enough, On the day the team were professional and helpful when the family decided they wanted to carry the coffin and guided them every step of the final journey, Thank you to the whole team