★★★★★
Our mother’s funeral was absolutely amazing.
From the very moment we had our first meeting we had nothing but the very best service.
From the collection of Mum at her home every detail was dealt with in a caring and professional manner.
The choice of Celebrant, the Order of Service, the Embalming and the Funeral were perfect and just as our mother would have wanted.
A wonderful celebration of her life.
Thank you.
★★★★★
Very happy with the whole process from start to finish. All options were thoroughly discussed including costs involved. Tim at Lines Bannister was extremely helpful and all questions answered in a timely manner.
★★★★★
A caring and excellent company who handled a family funeral without fuss or difficulty even though we are all located some distance from Ascot. On the day all aspects were excellent and respectful. I would recommend Lines Bannister highly.
★★★☆☆
I cannot fault the drivers and celebrant who covered my mothers funeral. They were very professional, caring and sympathetic.
However the person/ admin in the Ascot was none of those.
The order of service was wrong with my mothers birth date correct but her death was in the future. In fact at the time of writing this we still are not at that date. This is a simple thing that they could have spotted and not printed a date that meant she was still alive. In contacting them they said it was our fault as we had proof read the order of service. We had read it but were looking at the content of the
★☆☆☆☆
Never again. The worst service I have ever received. Karen from Lines Bannister should be ashamed of herself. The order of service was printed with the incorrect date of death on, one month ahead of the actual death and 2 weeks ahead of the funeral date.
The proof of order of service was sent and checked but the date of death was not checked, spellings of names were checked and these went to print. Karen is saying it’s the customers fault for not checking it but she or one of the team typed it incorrectly in a rush probably thinking about lunch.
We had the coldest most business like phone call