★★★★★
I recently lost my stepmother and W.A.Brown Funeral Directors helped me with the process of dealing with her cremation. Sometimes you need that help because it’s quite surprising how one processes the passing of a relative. W.A.Brown and the staff were so good, gently guiding us through the process of organising a cremation. Informing us of options, and making us aware of time frames, they honestly were exceptional. I would like to take the time to thank all the team from the receptionist, the bearers, and our chief liaison manager who was so experienced and kind. Thank you…everyone.
★★★★★
Karen could not have been more caring, sincere and empathetic whilst helping us plan our Dad's recent private/small family only funeral. Dad had a Co-op pre-paid Funeral Plan (as we all have) and this certainly helped simplify things at a very difficult and emotional time. Julia the Celebrant was also so lovely and sincere. Thank you, Karen and Co-op x
★★★★★
Karen and the team were super professional and caring, they made a difficult time more manageable. Fantastic communication from Karen. Karen also dealt with our queries and worries with great empathy. The celebrant "Emma" was also excellent. The funeral from start to finish was very professional, everyone that we dealt with were so caring and compassionate. Thank you so much for the care and dedication that you showed whilst caring for my dad, and thank you for the care and dedication that you showed my mum and family.
★☆☆☆☆
Absolutely terrible my nan sadly passed away 8weeks ago. The family arranged a private funeral as that what she asked for, all planned and discussed and paid for. They said they would inform us the day and time she would be cremated so left it as that until family was contacted. 7weeks went by and still haven't heard from them so my mum rang them to find out what was happening and reply my mum got was I'm so sorry but she was cremated last week. You can imagine how my mum felt when hearing this and to top that to be to be told and billed that day she was cremated that she had to pay an extra £
★☆☆☆☆
ABYSMAL CUSTOMER SERVICE.
W A Brown & Son are a franchise of COOP Funeralcare. When the dust had settled following my mother’s funeral in December 2020, it cost me ‘sweat & tears’ and lack of sleep to finally put together a 6 page letter of complaint listing 9 serious ‘areas for improvement’ in their customer service. My first point in the list of failings was that no one was even answering the phone on that first day and there was no answer machine to leave a message. I had to chase around and around causing major stress in the first days of bereavement. We live in the country and this was th