★★★★★
Thank you for everything that you did to care for my wife and indeed myself and my family. From the start we were treated with compassion and respect in a calm, professional and efficient manner. At no point did we feel rushed to make decisions and we always felt supported.
What could have been extremely stressful was turned into a much more pleasant experience than I was expecting. Thank you Diane: I am very grateful. Each time I visited I was always treated with kindness, sympathy and a caring listening ear.
The day of the service could not have gone any better; that is so important. The sta
★★★★★
From the outset, the sensitive and sympathetic quality of the advice we received was excellent. This continued throughout. We are particularly grateful to Diane who kept us fully informed and ensured that our wishes were fully met. On the day of the funeral, everything went smoothly and Tom and his colleagues lent an unobtrusive dignity to an occasion which, by its very nature, was both sad and stressful. On behalf of all David's family and friends, I should like to say "thank you" for making the whole process so much easier for us all.
★★★★★
I have recently lost my lovely husband and went to Charles Stephens in Heswall to arrange his funeral. Diane was so kind and caring and guided me through everything I needed to organise for the funeral. The service that was provided during the planning of the funeral and on the day of the funeral was exceptional and I can't thank them enough. Special thanks also to Phil and the drivers on the day , really lovely, caring company.
★★★★★
Charles Stephens was amazing from day 1 and a call from Tom who was the weekend on-call person. He was so sensitive and guided us through what we needed to do on the Monday afterwards. We contacted Diane who was so helpful, kind and understanding. She helped us every step of the way and treated us like we were her only clients. She gave us as much time as we needed and helped us and supported us through each decision.
On the day the staff at landican and the pall bearers from Charles Stephens couldn't have been any more respectful and supportive. Tom introduced himself and ensured we were all
★★★★★
I would highly recommend Charles Stephens for their kindness, care, and attention to detail. They took care of my mum three years ago, and without hesitation we returned to them more recently for my Uncle. The whole team took care of me and my family in such a lovely way that it made everything feel easy at such a difficult time.
A special thanks to Diane who is so lovely, and dealt with everything exactly as we wanted. And thanks to Tom and the team for taking care of everything on the day which helped us to just be there for each other without worrying about anything else.
They are kind, v