★★★★★
We used the Co-operative Funeralcare in Borough Road for my sisters funeral. The service we received was amazing considering we were in the middle of the 3rd lockdown. Although visits to the funeral directors was limited to one, and virtually all the arrangements were made over the phone or via email, and despite almost 4 weeks wait due to COVID, I never felt that our needs and that my sister were just one of many. Karen dealt kindly with all my requests and I always felt very comfortable talking to her, and Rachel was my first contact with the company and she was in charge of the funeral on
★★★★★
The co- op in burton-on-trent were absolutely brilliant I can not thank them enough for their help and dedication for helping myself and family with our mums funeral arrangements.
The care and professionalism was superb in every way. We had horse drawn for mums funeral they were stunning.
★★★★★
Professional, courteous and, above all, thoughtful service provided for my wife’s funeral today. Every step of the way you supported me at possibly the worst time of my life and completed the burial at Newhall Cemetery with skill and consideration. Many thanks to Rachel and her team - much appreciated.
★★★☆☆
It is several weeks now since my mums funeral and I have mixed feelings about my review. The drivers of the second car were absolutely lovely as was the celebrant. All three of these people made such a sad, heartbreaking day bearable and special. Nothing was too much trouble.
The funeral director herself, wasn’t so nice, I don’t know if she didn’t know who I was (maybe she thought I was just a friend of the family or random dog walker rather than daughter of the deceased) but when she got out of the car I asked her if my dog was allowed in the car (I’d already cleared it with the crematorium
★☆☆☆☆
20/02/25 (morning)
Rang Co-op Funeral care, Borough road, Burton upon Trent because I thought they would be the most understanding, compassionate and helpful company to deal with, the Co-op had always seemed to be a reputable company. I needed to arrange a funeral, had looked at their website and picked which funeral plan suited my requirements.
Spoke to a very off-hand person, with a very 'can't be bothered tone of voice' and before I had chance to explain properly I was interrupted by this person with ' I have to read this statement first and you can look on the website' or similar words,