★★★★★
Absolutely wonderful customer service with the team at Co-op Funeralcare, St Austell. Especially Karen & Rob.
So caring, understanding & helpful towards our needs & wishes. Our Mum had the best send off we could have wished for.
The flowers were beautiful & the celebrant we were assigned was amazing!! Thank you Claire.
Thank you SO MUCH!
★★★★★
We're so grateful to Rob and the team at St Austell Co-op Funeralcare for helping us arrange my mum's funeral. From our first contact, everyone was incredibly compassionate, supportive and respectful throughout.
I'd especially like to thank Rob, who was exceptional. We had a number of challenges and a very tight timeframe to work with, but he guided us through each stage with calm reassurance. He kept in regular contact without ever making us feel overwhelmed, and asked thoughtful, well-timed questions that helped us make decisions and ensured everything came together smoothly. We always felt
★★★★★
We used the Co op to arrange my wife Christine’s funeral.
First a big thanks to Karen,from start to finish she arranged everything and throughout was kind ,professional and nothing was too much trouble.
The whole day went as smoothly as it could and without issues. Dignified but person experience and the whole team have our greatest thanks .
★★★★★
Danielle and Rob were both very kind and sympathetic. They were happy to give us advice and made us feel comfortable with our decisions. Would definitely recommend.
★☆☆☆☆
I’m writing this with deep sadness. While many seem to have had positive experiences with Co-op Funeralcare in St Austell, mine was distressing. I was excluded from my father’s cremation despite being his next of kin and holding the death certificate. When I contacted the branch, I spoke with Karen, who told me bluntly that they “didn’t need to speak to me.”There was no apology, no compassion—just dismissal. In a moment where dignity and care should have been paramount, I felt erased. The emotional harm of being denied the chance to say goodbye properly is something I’ll carry.I hope this revi