★★★★★
Brilliant service. Caleb was consistantly avaliable, kind, understanding and helpful. Nothing was too much trouble. Gavin also great. Thank you for helping me navigate a very difficult situation so sensitively x
★★★★★
Jasper provided an excellent, thorough and professional service. Despite my having to arrange my Mum's funeral long-distance by phone and email, I always felt I was in completely safe hands and that Mum was cared for with respect and dignity. Jasper helped with lots of little details, questions and extra information, and when I finally got to see Mum just before the funeral, welcomed me with compassion and kindness. I would definitely recommend McKenzie & Millar to anyone planning a funeral.
★★★★★
I found myself in the unfortunate position of having to organise my brother’s funeral on my own with no previous experience.
I found them to be very helpful and kept me supplied with all the relevant information from the moment I stepped through the door to the service itself.
★★★★★
I would like to sincerely thank Andrew and Jasper for the care and support they gave me after the passing of my beloved Sebastian.
At every step, they showed extraordinary patience, tact, and understanding. They were mindful of all my uncertainties, which came from my lack of experience in such a cruel and heartbreaking situation, and they supported me whenever I struggled to understand the local customs as a foreigner.
I felt cared for at every moment.
Special thanks to Andrew for helping me choose the urn — a beautiful grey-blue marble that perfectly reflects my beloved Man.
Every step of
★☆☆☆☆
The bads were so bad that I have to give it 1 star.
The first big problem was how long they left my family and I waiting in a care home beside my mums body before they collected it. 6 hours. When the team arrived to take the body they told me “if we’d known you were waiting we’d have come earlier”. I phoned their leith office every 30 mins to get updates and was assured they wouldn’t be long. This was a really difficult situation for my family to be put in - completely unnecessarily. I complained about this, received an apology and got some money off the cost of the funeral.
Then, I arranged