★★★★★
We would like to express our gratitude to Connor and the team from Porteous for their excellent care and service in managing the arrangements for the funeral of our wonderful mum.
We had already experienced excellent service from the Bonnyrigg team and so had no hesitation in placing our trust in the team once again.
Their care and compassion was evident from the outset and continued throughout the whole process, including a check-in call afterwards.
The various options for the funeral were clearly explained and all details carefully considered and very well planned in achieving the dignified
★★★★★
From the first contact with Porteous Funeral Directors, we immediately felt our needs & wishes were being catered for.
As this is obviously not an everyday event, Connor in Bonnyrigg talked us through every detail with compassion, understanding & patience.
The whole process, from collecting my father from Edinburgh Royal Infirmary, to the order of service, organising a minister & wake, and the actual funeral itself, could not have been handled any better.
The last thing anyone would want at this time is extra stress, worry or uncertainty, and Porteous were professional & caring throughout.
I w
★★★★★
20.09.24 Thank you Jennifer once again for all your help and assistance in everything you did in assisting us with organising our dad's funeral. Once again your professionalism was outstanding and both Bob and I appreciated it. Porteous give an outstanding service and on the funeral day they show so much respect to everyone within the family. Thanks again Nikki xx
13.05.20...Thank you jennifer in everything you advised and assisted us with in organising mum's funeral at a very difficult time...your company were very dignified yesterday in everything you did when showing your respects to mum a
★★★★★
Thank you Jenifer for all your help in arranging Pauline’s funeral you were so professional in everything helping the family so much the funeral was so well done with everything going so well once again I can’t but be so proud of the send off your firm was so great at all aspects thank you once again
★★★★★
Many thanks to the Porteous staff and Jennifer from the various offices. We would like to make a special thanks to Connor McGrotty at the Bonnyrigg office. Our family can’t thank Connor enough for his support, empathy and professionalism throughout. He went above and beyond to ensure that our family and loved one was well looked after and treated with the utmost respect. We received a fantastic service from Porteous and Connor went out of his way to ensure that our family was kept informed at every stage of the process and was always available to answer any queries. We would have no hesitation