★★★★★
The staff at the registry office are fantastic. My wife and I recently arranged our wedding in Inverness from Australia and they made it incredibly easy. Shout out to Karen who recommended the Town House Chambers for the ceremony to take place. She is so personable and a great laugh. Not many people can say they married in the only room where the British Cabinet have ever met outside Whitehall.
Heather Butlin, the registrar who carried out our ceremony was just amazing. She put us at ease are performed the most beautiful ceremony which had us in tears.
The location was perfect and Heather like
★★★★★
When we decided to get married in Inverness I was blissfully unaware of the paperwork it all entails and had to ask for help. Alyx came to the rescue and sent a very thorough and easily to follow email. I have managed to make some mistakes along the way anyway 😅 but Alyx was just amazing. we got married in the inverness town house and last minute they've given us an option for a much nicer room (I have a feeling Alyx might have had something to do with that!). She made the whole ceremony so relaxed and was so lovely throughout the whole process and literally made our wedding day when she agree
★★★★★
Still very strict covid19 restrictions in place. Definitely helped doing it online beforehand.
Not helpful sending the email back to my daughter a few minutes before her appointment with instructions and a need to reply to their email.
★★★★★
When I was registering my brother’s passing this morning, Lesley was so helpful & understanding.
★☆☆☆☆
I visited this office recently and was treated appallingly by a member of staff. I am 77 years old and asked politely if I could use the toilet, as I was desperate. I was spoken to abruptly and told the toilets were “solely for use by the wedding party.” I was not part of a wedding, but I was bursting and found the way I was spoken to deeply upsetting and humiliating.
This is a public building and I expected at least a bit of kindness and respect. I left in tears. I hope management will remind staff that compassion and basic decency cost nothing — especially towards elderly people.