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Published prices
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What people say
★★★★★ Excellent balance of compassion, patience and slick organisation. Applied the personal touch to proceedings. Would have no hesitation in recommending them to others looking for the right support to give their loved ones a dignified send-off.
★★★★★ Andrew in particular we will never forgot his kindness patience and compassion at the worst possible time in our lives of losing our teenage daughter. Throughout a torid time of confusion and utter shock Andrew and his colleagues went over and above what you would expect from this kind of business. Wonderful professional people.
★★★☆☆ We used Kempsters for my brothers funeral. Andrew was very friendly and helpful at our first appointment. But it was 10 days before we where able to visit my brother at the chapel of rest and when we did manage to go we where then told that my brother was at another funeral home. We let this go but had wished the communication was better.
On the day of the funeral, it just felt very unorganised. I had to remind them that we would be carrying my brother into the crematorium. We had asked for everyone to go into the crematorium before we brought him in but this was not carried out.
The celebrant
★☆☆☆☆ My family used Kempster (whose proprietor is Hickmott) in 2025, having used the firm a couple of times before and having been satisfied by its service. Andrew was kind and considerate in our initial dealings but a number of mistakes were made which made a painful situation even worse. Examples of the problems:
1. Kempster does not display a price list outside or inside its premises, despite this being a legal requirement since 2021. The cost of the funeral was not known until an invoice arrived several months later.
2. Kempster incorrectly assumed single ownership of the grave so we had to g
★☆☆☆☆ Picked up my aunt from Fir Trees Nursing home on Sunday morning. They charged us £320 to move her 0.3 miles, whilst the undertaker from S Yorkshire came to pick her at a total of 414 miles and charged £380. Feels like we have been exploited.