★★★★★
Nikki showed kindness from the moment we spoke on the phone. Losing our mum was devastating to me & my sister and Nikki was understanding and did her very best to help us in everyway. We thank you so much for the compassion shown to us during such a difficult time. Emma was equally as kind and compassionate on the day of the funeral and her professionalism shone through. Thank you both so much.
★★★★★
Very helpful and polite and organized by partners funeral arrangements very efficient everything was good and organized the staff was very polite and helpful helping me through this very hard time highly recommend this company on their organization very efficient in what they did
★★★★★
I wish to thank the whole team at Hambrook and Johns in Cheriton Folkestone. One person stands out with exceptional service and that is Nikki.
At a time of great distress I found her calming and very professional and showing immense empathy guided me through the very sad task of arranging my mothers funeral.
From the first phone call I made to the office Nikki reassured me and further calls checking how I was and how the arrangements were coming together really made me feel ‘looked after’
On the day of the funeral everything went very smoothly and the team made me feel proud I had given my mot
★★★★★
Very professional and caring from my first
phone call to them, prior and after my mums funeral. Special mention for Nicki in the Cheriton office, made the whole process easier for my family, explaining all documentation and keeping in touch on an almost daily basis !. The other key person was Hannah, who was in charge the day of the funeral, advising us exactly what the programme would be, and it all panned out as expected.
★★★★★
From the moment my Grandad passed the staff at Hambrook and Johns went above and beyond. Nikki and Emma are an asset to the company. I can not thank these people enough for ensuring everything went so well for my Grandad and his service was everything we had hoped for and more.