★★★★★
I can't thank them enough for the care that they gave not just my daughter but also myself. They went above and beyond and were so caring and compassionate. Even under the circumstances Michelle and Ashley were always there with the welcoming smile and a listening ear. Nothing was too much trouble for them and on the day they were so caring and professional and made sure that my daughter had a lovely send off.
★★★★★
Knowing that my father was approaching death, I managed to visit several funeral directors in the local area in advance. I got the best impression from T. Allen in Rochester. Whilst events meant that I had made no arrangement with them by the time it happened, upon my father’s death late into an evening, their out of hours staff were very accommodating of my request for immediate removal. Collection of my father’s body was smooth, prompt, and well-mannered, making his last exit of his home of 46 years as dignified as possible. I was in touch with Ashlie and Michelle who manage the Rochester br
★★★★★
An excellent service. From start to finish. Respectful, precise, empathetic and kind. Thank you! The staff standing outside your shop today with their heads bowed was a beautiful poignant moment.
★★★★★
I was recommended this firm by a good friend. Their customer service was second to none. Nothing was too much. My dear Late Mother had the best send off I could have asked for. Would highly recommend them!
★☆☆☆☆
I am somewhat astounded that a letter of apology is not considered standard good customer service when the firm makes an error. Although a verbal apology was received at the time I drew their attention to the error, a request for a written apology, to accompany the appropriate refund was not well received by Michelle - "mistakes happen", "we're only human". I am also surprised that I had to phone to organise the refund. Surely in this business, a follow up call the day after the firm had been alerted to its mistake could be expected? I certainly will not be using this firm again. How disappoin