★★★★★
This is the 2nd time that I have arranged a funeral at Francis Chappell Verdant Lane.
I had no hesitation in selecting them as they are professional, understanding and compassionate. All needs exceeded expectations especially when dealing with matters at such an upsetting time. I honestly cannot fault their integrity and understanding-especially Caroline and Nigel, who went above and beyond in making the arrangements on my behalf . I can whole-heartedly recommend them especially when you are at your lowest and need guidance and support.
★★★★★
Excellent service, everything ran smoothly on the day and we were able to give Mum a dignified goodbye. Many thanks to Annette and her staff at the Welling office.
★★★★★
After my mum passed away my brother and I had the unenviable task of organising the funeral. We spoke to and visited a number of funeral directors but Francis Chappell were head and shoulders above anybody else. They were kind, compassionate and did everything they could to make sure we had the funeral our mum would have been proud of.
Even at the last minute when we said it would be nice if everyone could wear scarlet coloured ties (our mum was called Scarlett) they made sure the ties were that shade of red.
Nobody wants to have to organise a funeral but if you have to I would highly recommen
★★★★★
I found losing my Mum obviously one of the hardest periods of my life and the thought of dealing with my first funeral just made that even scarier. I chose Francis Chappell & Sons in Catford, with Caroline being my point of contact. She is without a doubt, one of nicest, most caring and helpful people I’ve ever met in my life. From the initial meeting, I felt like I had someone to support me, answer my questions and give me honest advice about whatever I needed help with. The empathy was truly touching and I felt lighter after any conversation.
Every aspect of the arrangements felt simpler fo
★★★★★
I can only send the very highest praises to all at Francis Chappell at Catford. From the very first phone call with Caroline, through to the care and compassion she showed when supporting my family, they have been incredible.
This has been an incredibly difficult time for us, and the way Caroline helped us to make the right choices for mum was amazing. She comforted us and guided us wonderfully, and the rest of the team have provided incredible service to ensure everything was just as we wanted and impeccably done.
Without hesitation I would recommend Francis Chappell at Catford. My family a