★★★★★
All the staff at tender touch plumstead are absolutely amazing, very understanding, and will go the extra mile to give you what you want, they took my husband on his final journey last week, and we were given all the time we needed to say our last goodbyes, before leaving the house, Terri in the office is one of the nicest people i have met , nothing is too much bother for her, and again she is never in a rush to finish any appointment you have at the office, all in all Tender Touch would get my vote 100% and i thank them all from the bottom of my heart for taking care of my late husband.
★★★★★
A huge thank you to everyone at Tender Touch (Herbert Road), especially Terri who made the whole process so easy for us.
Wonderful to see our mum arrive in a beautiful hearse accompanied by pallbearers who then carried the coffin to her resting place. The procession led by Debbie and her lovely flower arrangement made this a special day for the family. It was very befitting that our mother was accompanied to her final place of rest with such dignity and respect. Family and relatives commented on the wonderful service you provided.
Fr. Michael (St. Peter's, Woolwich) performed an excellent ce
★★★★★
Tender Touch provided an excellent service for my late father. They went above and beyond their duties despite some awful circumstances surrounding the funeral service itself.
My family and I would like to express our sincerest gratitude for all the help and assistance during this difficult time.
★☆☆☆☆
Sadly this company did not live up to expectations. There were lots of inaccurate information given. I was told that the ashes would take 6 weeks. The girl who took all the details for the funneral does not know her flowers which is not acceptable and not a good excuse for when things go wrong. I wouldn't recommend contacting head office as they will not take responsibility when things go wrong, however they will argue with you and shout at you over the phone. The only good thing are the ushers, no complaints there. I would recommend paying that little bit extra and go elsewhere.
★☆☆☆☆
After months of grief at the loss of my mum i finally feel strong enough to write this review. Tender Touch Funerals were terrible and made the planning of my mums funeral complicated, difficult and emotionally draining. They contridicted themselves multiples times on pricing (taking advantage of my sisters grief by suggesting horse drawn carriages when we stated we were relying on a grant from the DWP), they were unclear what was included in packages i.e no extra car or anyone to lead the service in the basic package (we were told if we wanted that we would have to go to the next price packag