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What people say
★★★★★ The care and compassion showed by Laura at the funeral office was absolutely second to none, as was the staff at Woolwich where my dad was being kept until the day of his funeral.
I would 100% recommend this branch to anyone thinking of booking a funeral.
★★★★★ Laura is very efficient and helpful with challenging people to deal with in my family , thanks mary
★★★☆☆ With regards to arranging a gravestone, front of service were helpful. Unfortunately when it came to placement date of the gravestone there was a delay which I only found out about after I rang to query the exact date of when it would be "ready".
I wrote to the complaints team and am still waiting for a response.
The gravestone has now been placed, but I am disappointed not to have had a response from the complaints team and am still waiting!
★☆☆☆☆ I hope this funeral home steps up the plate when it comes to dealing with peoples loved ones face to face as over the phone they are very abrupt and rude.
I was making an enquiry and the lady’s I spoke to on the phone was very abrupt and dismissive. Not sure if it was a bad day or if that is the general tone of the business. Either way definitely something to consider when dealing with any clientele.