★★★★★
We lost our baby boy suddenly and unexpectedly at 25 days old. We were in shock and utterly devastated. None of our close friends or family had used a funeral director in the area, so we visited a number of companies to try and see who would be best to use. Originally we were going to use another company in Ashford, but I am so glad that, based on gut instinct, I gave Tracey a call. Tracey is absolutely amazing. She talked us through the process of collecting and caring for our son
. She was also very honest with us at every stage in terms of whether we should view his body, costs associated w
★★★★★
We visited five funeral homes in Ashford and the surrounding areas, as it was so important to us that our Dad received the very best send off. Choosing Holmes & Family was an easy decision, and I’m so glad we did!
From our very first meeting, Tracey was kind, patient, and incredibly supportive. It’s impossible not to like her when you first meet her. Nothing ever felt rushed, and no request seemed too much…Tracey always found a way to make things happen. She was transparent about costs throughout, gave honest guidance, and her communication was always clear and prompt.
The office feels calm
★★★★★
I cannot express how wonderful Holmes & Family have been when organising my father’s funeral. Tracey in particular was so kind and helpful - super responsive to all my many questions. The service itself went very smoothly and we’ve received many comments of how beautiful people thought it was. Thanks too to Oliver for his help and direction on the day. On behalf of my family, thank you so much. I wouldn’t hesitate in recommending you all.
★★★★★
Tracey was absolutely amazing. She showed so much patience and kindness throughout the entire process. I viewed other funeral directors but finally decided on her and I’m glad I did. She didn’t try to sell me an expensive package, she took the time to get to know me and my family and listened to our needs. She was incredibly supportive and showed so much empathy. I highly recommend her and her team. Her colleague Oliver was with us on the day of the funeral, he was professional and showed the same level of kindness and compassion along with the rest of their team. They helped us to have a beau
★★★★★
Having read the positive comments about Holmes & Family we can concur with all that has been said. Tracey at Staines could not have been more helpful and made us feel very much at ease and listened to exactly what we planned. Not only did she look after us well but also treated my late husband with compassion. The funeral itself went perfectly. We would definitely recommend their services to those in need.