★★★★★
The level of professionalism, organization and respect was absolutely incredible. The team worked with throughout and I could phone at any point with questions or any concerns I / we had. Marie, Catherine, Stuart, George and everyone there took care of every detail and cannot recommend them highly enough. Thank you to you all for all your help, understanding and for everything 🙏🏻
★★★★★
Marie at Burnt Oak (Watling Avenue) has been very helpful to our family with organising and carrying out the funeral. Catherine was also great on the day of funeral. She was very attentive and caring to us, especially with the heavy rain. Will highly recommend to others. 5/5 STARS
★★★★★
My mum had a Co-op funeral plan bought some years ago. Mum sadly passed away on 21 September 2025. From that moment Marie from Burnt Oak branch guided us every step of the way until everything was done in very successful and most respectable way. They communicated well with me to confirm that each event was covered and double checked. I think Client also has a responsibility to make sure everything is double checked. I cannot praise Marie Hill enough for all she did for us. Thank you!
★★★★★
They are professional in everything and patient too. Thank you all for your help and support. Really appreciate it 🙏🏾
★☆☆☆☆
On the 16 /7/24 my father passed away unexpectedly, we choose to use the co-op funeral services at burnt oak branch as we had previously used 3 years before for my mother’s funeral, we paid & choose flowers in branch for the funeral that were specific to my father , on the morning of the funeral whilst waiting for the hearse to come to the house we received a call from them half hour before saying they were sorry they had forgotten to confirm the flower order so we had none they did make us a spray for the coffin but this was not what we ordered we were devastated as a family this could happe