★★★★★
After losing my mum unexpectedly at the end of December 2025, I cannot thank Dawn enough for her kindness and support through such an overwhelming and emotional period. Dawn helped guide myself, brother and dad through the process with patience and understanding. The wishes were for a direct cremation (a decision I admit was slightly nervous about but fully understood and respected). The care and small personal touches available, even without attendees present, put mind completely at ease. I know my mum was well cared for and has allowed us time to plan a celebration of life at our own pace wi
★★★★★
We lost mum in October 2024, she had taken out a funeral plan so everything was straightforward. But what we did not expect was Dawn and Bob, they were there every step of the way, almost holding our hands, guiding us through a very sad time. The experience with James Hawes at Romford was outstanding.
Now fast forward to June 2025, my husband died unexpectedly and suddenly at home. Obviously the people we got in touch with to make the funeral arrangements were the wonderful Dawn and Bob. No funeral plan this time, Dawn led us so kindly and calmly through the extremely upsetting experience. Aga
★★★★★
When you've lost a treasured loved one what you need is the comforting, respectful, thoughtful competence of Bob and Dawn at James Hawes. Never having had to deal with organising a funeral before, Bob and then Dawn could not possibly have been more helpful. From our initial meeting, through discussions of planning and communications, after listening carefully to our wishes and preferences they handled coordination & communication between all parties, allowing us to focus on prayer and hymn selections. Finally delivering a military precise funeral & cremation the team at James Hawes have b
★★★★★
My family and I just want to praise Dawn and the team at James Hawes in Romford. The care, kindness, friendliness and ease at which Dawn put us all at and helped us with was second to none. Everything was done to absolute perfection. She was simply amazing and the dedication, care and time she gave mum at the end and then with all of us gave us all a lot of peace.
Dave lead us on the day and was also just the kindest man, all his little touches of respect and pure professionalism whilst still being extremely sympathetic to our family helped us all so much and made such a difference.
I just ca
★★★★★
We are forever grateful for the excellent service given to us by Dawn. From the tragedy of our Dad, Frank, dying suddenly at home to the care given to make his Funeral a special occasion. A truly marvellous tradition of service and personal attention seldom seen these days. A credit to our Romford community.