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What people say
★★★★★ The Co-op staff were very supportive at a difficult time for my family.
★★★★★ Excellent caring and sensitive service.
★☆☆☆☆ Not a good experience with Romford CO-OP Funeral. There is a definite lack of communication at this branch. This was prior too, during and after a family members funeral service.
The staff were polite but emails and telephone calls from several family members were unanswered or seemingly ignored.
After popping into the branch to pick up the family's ashes and hand deliver my email I was told our email complaint/concerns has been sent to head office and was out of their hands.
There was no phone call or email acknowledging receipt of my original email which was sent to the branch 2 weeks pri
★☆☆☆☆ Disappointing service, communication issues, the Elm Park branch (Gayna) was really helpful, we should have used those to start with.