★★★★★
From the moment my father passed away at home, the team from Co-op Funeralcare on Cromwell Road (York) treated him, and our whole family, with dignity, respect, and genuine compassion.
The two gentlemen who came to collect him were thoughtful, gentle, and reassuring at a time when we felt at our most vulnerable. Every member of staff we dealt with at the branch showed the same kindness throughout.
Our funeral director, Will Jones, was especially comforting. His calm manner and clear guidance made an incredibly difficult process feel manageable. From choosing a coffin and flowers to arranging
★★★★★
Client asked us to post on their behalf ,
Dear Sir or Madam
I am the Events Manager (and owner) of reMARKable AV & Events of York. One of our regular clients is York Museums Trust
We provided the audio system for Ellie’s Funeral at the Hospitium and Museum Gardens yesterday for her family & friends and her Police Colleagues . Joanne asked me to pop in and see her last week at Cromwell Road, as she was having problems with trying to source the music – so we discussed it, and we sourced the music for her (some not available on Spotify).
I met Joanne before the funeral yesterday on site,
★★★★★
Caring. compassionate and supportive service for my recently deceased father in law. Nothing was too much trouble. Great attention to detail to ensure the day ran seamlessly. Special mention to Joanne. who was brilliant.
★★★★★
Amazing in their overall support as well as the fantastic send-off they gave my Mum. Both the funeral director and celebrant were excellent and went above-and-beyond to provide the most respectful tribute.
★★★☆☆
This was a funeral care plan payed for in advance!
The positives - 5 stars - to The funeral director, Donna, who helped us on the day of the funeral and who was absolutely lovely and brilliant and was sympathetic and caring.
The negatives - 2 stars - Unfortunately our first impressions of CO-OP were the lady who met us at the office to arrange the funeral - Janet. She didn't offer us any condolences, came across as being dispassionate and uncaring (she may not have been, but that's how she came across) and a bit disorganised - the questions she need answering were scribbled on a piece of pa