★★★★★
As a family, we recently lost our beloved Mum, we felt completely overwhelmed. From the moment we walked into the Lisburn Road branch, Liz and Janine were incredible. They lifted the stress and worry from our shoulders and handled everything with such care and compassion. Nothing was ever too much trouble.
They treated our Mum with such love and dignity, and every single member of staff we encountered was professional, sincere, and sympathetic. The Newtownards Road staff were equally supportive, and on the day itself, Bert, our funeral director, guided us with such kindness and reassurance. W
★★★★★
The team at Brown's were professional sympathetic and helpful throughout this ordeal of arranging a funeral for my husband.They weren't pushy with products and were helpful with all aspects of arranging things. I felt they took control of everything from leasing with the minister regarding order of service and timing of everything. Tom who was looking after us on the day of the funeral was lovely I can't thank him enough he handled everything very professionally. Thankyou.
★★★★★
I bought a funeral plan for my Mum several months before she died. I met Liz who talked me through all the options and made sure I was happy with them. I was upset and really hadn’t been thinking straight. I wasn’t rushed or made to feel that my questions weren’t valid. I left a few things in the air, music that sort of thing.
I revisited this at a later date after I had thought it out. Liz made the whole thing positive. I had interaction with Justine and Michael also a positive experience.
The funeral went well with people remarking at how personal it seemed.
Even the transport, from when my
★★★★★
Janine and all the team where excellent at their jobs, very kind, professional and handled every part of the funeral with dignity. Myself and My Father were very impressed with Janine and how she came over to the house and explaining everything and then checked up on us. I would recommend and use James Brown again in the future.
★★★★★
Janine was great, she was nearly able to think for us. At a time like that your head is all over the place, you just can't think straight, we were so grateful for that.
Having said that every member of the staff
new their jobs extremely well.
THANK YOU ALL FOR MAKING THINGS SO MUCH EASIER FOR US.