★★★★★
Very professional, polite, comforting time spent with Jill at Co-op funeral care in Stone organising my mums funeral. Jill made the whole process very personal, even making suggestions on how we can make mums day all about a celebration of mums life, asking what colour ties we would like the funeral team to wear and being at the end of the telephone for our 101 questions. The team on the day were amazing and the funeral director Dave walked in front of mum and then bowed when the hearse stopped which we found to be very respectful. he was very attentive to our needs and made sure everything wa
★★★★★
The co op funeral care was very professional and caring, from the 1st steps to the last. Taking care of Mum and showing us so much compassion. Special thank you to Jill, who was so very helpful throughout the whole process.
★★★★★
Co op stone has recently dealt with my dad's funeral and I have nothing but praise and gratitude for this company in particular Jill Forkin, she was caring ,professional and more than anything she made the whole experience alot easier .I felt safe and comforted that my dad was looked after with respect and care .I would like to thank the Co operative as a whole for dealing with what
was a very sad and heartbreaking time from me and my family Dianne Chatterton.
★★★★★
The care and attention during a very difficult time is exemplary!
From arranging the funeral and everything that goes with it (eg celebrant/crematorium etc) and then the journey to and from the crematorium plus follow up. Just brilliant - thank you
★☆☆☆☆
Shocking treatment !
Our mother’s funeral was scheduled for 8:00am, yet at around 5:30pm the evening before, we received a call from staff at the Stone office cancelling the arrangements.
The call came just as they were closing, and despite being told someone would call us back, no one did and no one answered the phone afterwards despite our repeated attempts to get help or clarification. We were left with no guidance, no support, and no idea what was happening — only hours before the funeral.
After numerous calls, we eventually managed to reach a senior director Lee who stepped in and did his