★★★★★
Wonderful. It was so difficult losing my Mum just before Christmas but Julie and the team were so lovely. There was so much warmth and empathy. The funeral was a lovely and everything went so smoothly. We were in such good hands. Thankyou. Very highly recommended. You made a difficult time much easier to cope with.
★★★★★
We recently used Julie and her team for my mother’s funeral and they couldn’t have been kinder or more professional. At every step Julie walked us through the process with so much warmth and understanding. She was always available for any questions, from the initial meeting to the funeral day. By then, it felt as if Julie was part of the family. She was very helpful in recommending a wonderful florist and in reorganising some of the logistics on the morning of the funeral to accommodate a requiem mass before the burial at clandon wood. I would also like to mention David who collected mum’s bod
★★★★★
Feeling very vulnerable after the passing of our dear mother, we felt extremely fortunate to meet Julie at James & Thomas Merrow.
In the hands of these funeral directors, our family found peace and dignity. Their service was marked by grace, professionalism, and empathy.
I would not hesitate to recommend Julie to others, confident that she will bring the same level of care to every family she serves.
Julie guided us through grief, allowed us to honour our mother with dignity, and offer comfort that lingers long after the last flower has faded.
For this, our gratitude is boundless.
★★★★★
Upon my father's passing, I popped in to do see Julie at James and Thomas funeral directors I didn't give her much notice for my appointment but she did her upmost to make me feel very welcome and she made me feel assured that my father service would be held with dignity and respect. I've got on very well with Julie, our personalities matched and she did a perfect job for me my family and my father. The funeral went without a hitch. She did a great job organising all of my demands and I would highly recommend her. It's only a shame that we met through such sad circumstances. Julie, thank you v
★★★★★
We were entirely satisfied with the services provided by the Merrow branch of James and Thomas Funeral Directors. We found dealing with Julie Brown, the director, extremely reassuring and she provided us with excellent professional service that was both compassionate and well managed. She was always available for as long as was required, listening very carefully and advising sensitively as we thought through the most appropriate arrangement for the funeral. She was extremely conscientious in aiming to make arrangements that were in accordance with our wishes and, if this required details