★★★★★
Rebecca was amazing from start to finish. Every phone call and email with her was handled with genuine care and professionalism. Much of our communication was by email, and I always received quick, informative responses and never once felt like a burden.
The meeting to discuss the funeral never felt rushed, and Rebecca ensured that every member of the family was given the opportunity to speak and have their say, which meant a great deal to us.
One particularly touching moment was on the day my mum passed the funeral home on the way to be buried. Despite it being a freezing cold day, Rebecca
★★★★★
The communication, professionalism, and quality of service was superb. They made a difficult time as simple as possible. I was able to get exactly the funeral, flowers, service and support I needed. I can’t thank the team there enough for everything they did and the service they provided.
★★★★★
The people were so caring and understanding and communication was brilliant as we are from Grimsby and they Solihull. Couldnt do enough for us, listened to us and i felt they genuinely cared
★☆☆☆☆
Today ( 24 -2-25 ) was the day of my mother's funeral. We rang this morning to ask if it was possible to view the funeral via web cam . A lady called Tracey answered the phone .and was very rude and had no compassion. Her words was ( no theres no web cam and by the way I'm busy and put the phone down. How rude and a lovely way to treat a Grieving person. Absolute Discracefull
★☆☆☆☆
I have spoken with Tracey there and found her attitude could do with improving not the right attitude for dealing with grieving families very disapointed